We strive to provide the best possible service. However, we appreciate that at times we may not meet your expectations. If this occurs, we want to do our best to resolve your issues as quickly and effectively as possible.
If you need to make a complaint we will:
· make it easy for you to tell us about your complaint
· attempt to resolve your complaint as swiftly as possible
· carry out a full investigation
· keep you fully informed of our progress
· provide you with a full account of our findings and any action we intend to take.
If you make a complaint we will try to resolve it to your satisfaction by the close of business on the third working day after you first contacted us. In these cases we will write to you by email confirming that you had raised a complaint and that we now consider the matter resolved. However, if we can’t resolve your complaint within this timeframe we will follow the following process:
How soon will we deal with your complaint?
We will write to you within five working days of receiving your complaint. We will either provide a full response, or send you an acknowledgement letter which will tell you who is dealing with your complaint, provide their contact details and give the expected timescales for achieving a resolution.
We will investigate your complaint fully and once this is completed we will contact you with our findings. We will also provide our final response in writing. If your complaint is particularly complex, we may need to spend longer investigating it. In these cases, we will keep you updated on our progress.
In all cases we will respond to your complaint within eight weeks, in line with the deadline set by the Financial Conduct Authority.
The Financial Ombudsman Service
We try to resolve all complaints internally. However, if you remain unhappy with our response, or if we have not resolved it after eight weeks you have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you should refer it to them within six months of the date of our final response to you.
You can contact them at:
The Financial Ombudsman Service
Tel: 08000 234 567 (free for people phoning from a landline at home)
Or: 0300 123 9 123 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02)
Email: [email protected]
The Financial Ombudsman Service offers a free independent service and they can help with most financial complaints. For further information you can visit their website.
Extremely helpful and friendly staff that provided a good quote and was willing to help even when I filled out something wrong. Couldn't recommend enough.
"When the time came to insure my new Caterham 620R I checked out all the usual suspects and have to say I was a bit underwhelmed with the response I got from many specialist companies. Then I spoke to Rebecca from Reis Motorsport Insurance and realised I’d found my new home for road and track day insurance cover.
How refreshing to speak to someone friendly and determined to provide me with the best product and service possible, tailored to suit my car and exact track cover needs.
For the enthusiast and track day junkie like myself Reis Motorsport are a one stop shop for every petrol heads insurance needs, Rebecca even sorted cover for my trailer no problem what a star! Very satisfied customer."
“I’ve insured with Reis for the past two years and they have always offered a quality service. All the staff are friendly and easy to talk to, even in person at the exhibition shows just for a general chat. I have recommended many of my friends and colleagues to Reis and they have all thanked me for helping them get a great deal!”
“It’s a real pleasure to work with Mark, Philip and the team at REIS Insurance. Throughout the whole process of engaging their services, here at the JRM Group, we have found the team to be very professional, whilst keeping the personal touch. We certainly look forward to a long-term partnership, both on and off-track, over the coming years.”
“I feel very proud to be associated with Reis. Their professionalism and support are second to none, nothing is ever too much trouble. They are always approachable and a pleasure to deal with. Reis offer outstanding customer service and value for money. Simply the best at what they do.”
"Not only are REIS one of our valued motorsport partners but also our absolute ‘go to’ for any of our insurance needs.
They are a great team of people who are approachable, efficient and always available. I cannot recommend REIS and the products they offer enough."